Legal
Privacy Policy
This policy explains how Level Up Performance ("we", "us") collects, uses and protects information when you use our website and apps. Company legal name and address: [legal entity name and address].
Data we collect
- Account information: name, email address and sign-in details (including Google or Apple sign-in).
- Performance data you enter: training plans, practice, workouts, meals, round stats, journals and prep sheets.
- Photos you upload: scorecards, round sheets and schedules you choose to have read.
- Voice entries: what you say when you use voice entry, converted to stats.
- Team and trainer data: the team or trainer you join and what you share with them.
- Payment information: handled by our payment processor (Stripe); we do not store full card numbers.
- Sign-up source: if you arrive from a campaign or referral link, the campaign source and referral code.
- Device and usage data: [confirm analytics / logging collected].
How we use it
- To provide the app, including plans, stats, team features and AI answers based on your saved data.
- To process subscriptions and trials.
- To keep the service secure and improve it.
- To contact you about your account.
We do not sell personal information.
AI providers
AI answers, photo reading and voice entry are processed by AI models from OpenAI and Google (Gemini), accessed through our AI service provider. Only the data needed for a request is sent. [confirm provider data-retention and training terms].
Minors
Junior athletes use the app, including with their team. [minimum age, parental consent process and regional requirements (e.g. COPPA, PIPEDA, GDPR)].
Coach and trainer access to athlete data
When you join a team, that team's coach can see the information the app shares with the team, such as your plan, saved practice, round stats and activity. Coaches see only their own team's players. When you connect to a trainer, the trainer can see the workouts they assign and your progress on them. [confirm exact fields visible to coaches and trainers].
Subscriptions and trials
Payments, trials and cancellations are processed by Stripe. See our Terms for billing details.
Trainer payments
When clients pay a trainer through the app, payments go through Stripe to the trainer's connected account, and Stripe shares the information needed to process the payment. [confirm before trainer payments go live].
Third-party booking and email services
If you book a demo, your booking details (such as name, email and chosen time) go through a third-party scheduling service (Calendly) under its own privacy policy. Account emails are sent through our email provider. [list email provider].
Account deletion and retention
You can delete your account in Settings; this permanently removes your account and saved data. You can also edit or delete individual entries at any time. [retention periods for backups, payment records and logs].
Health disclaimer
Level Up Performance provides training and planning tools and is not medical advice. Consult a qualified professional before changing your training, nutrition or health routine.
AI disclaimer
AI responses may be inaccurate or incomplete. Use your own judgment and that of your coach or a qualified professional.
Your rights
[access, correction, portability and complaint rights by region].